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Here is the list of VA contacts with phone numbers and email dresses:
Top of Department (context)
Secretary of Veterans Affairs: Doug Collins — VA main line (MyVA311): 800-698-2411; Address: 810 Vermont Ave NW, Washington, DC 20420.
National Cemetery Administration (NCA) leadership
Under Secretary for Memorial Affairs (head of NCA): The Hon. Sam Brown — NCA HQ address: 810 Vermont Ave NW, Washington, DC 20420
Principal Deputy Under Secretary for Memorial Affairs: Ronald E. Walters
Deputy Under Secretary for Field Programs & Cemetery Operations: Glenn Powers — leads 5 districts, 150+ national cemeteries, Scheduling Office, Memorial Products Service, and Veterans Cemetery Grants Program.
Executive Director, Cemetery Operations: Lisa Pozzebon — (202) 461-0265 Lisa.Pozzebon@va.gov.
Director, Memorial Products Service (headstones/markers/medallions/PMC): Eric Powell — (202) 632-8670 - 800-697-6947
Director, Veterans Cemetery Grants Program (State, Tribal & Territory cemeteries): James Earp — (202) 461-0620 • James.Earp@va.gov.
Executive Director, Office of Engagement & Memorial Innovation (VLM, outreach): Daniel (“Danny”) Devine — Daniel.Devine@va.gov • Community relations inbox: VANCACOMREL@va.gov.
NCA Public Affairs Office: (202) 632-8035.
National Cemetery Scheduling Office (interments): 800-535-1117 • Fax 866-900-6417 • Email NCA.Scheduling@va.gov.
General VA information : 800-698-2411
Here’s what I found about Richelle Taylor (44A), Public Affairs Specialist, National Cemetery Administration
What is known about Richelle Taylor
She is a Public Affairs Specialist with the National Cemetery Administration (NCA) in Washington, DC.
She has been with NCA since about 2011.
She is a U.S. Navy veteran and served during Operation Desert Storm.
In a 2022 article, she was identified as the subject matter expert on a cemetery dedications/restoration project, and the article gives an email contact for her: Richelle.Taylor@va.gov
In a Federal advisory committee document, she was listed as participating virtually as “Richelle Taylor (virtual)” under NCA attendees.
So we have an email address and a role, but I did not find a publicly available phone number tied to her name in my search.
How she fits into the command chain
Given her title and function:
As a Public Affairs Specialist, she operates within NCA’s communications / public affairs / outreach function.
She would report up through the communications or public affairs leadership in NCA (e.g., the Public Affairs Office) and ultimately to the executive communications leadership in NCA (e.g. the Chief of Staff, Executive Director, or similar).
She is not in the top “chain of command” (Under Secretary, Deputy Under Secretary, etc.) but is part of the staff infrastructure executing communications and public engagement tasks under NCA.
In advisory committee contexts, she represents NCA in a supporting communications role rather than a policymaking role.
If you like, I can dig further (via FOIA, public filings, or organizational charts) to see if there’s a direct supervisor name, phone, or internal hierarchy placing Richelle more precisely. Do you want me to attempt that?
Who she is
Richelle Taylor — Public Affairs Specialist, National Cemetery Administration (NCA). Multiple VA News bylines identify her in this role.
Email: Richelle.Taylor@va.gov (appears on VA/partner releases).
Phone: (202) 632-8011 (listed as an NCA public affairs contact in a state veterans commission release).
NCA Public Affairs Office main line: (202) 632-8035 (central media/PAO number).
Public Affairs specialists like Taylor work in NCA’s communications/public affairs function, which sits inside the Office of Engagement & Memorial Innovations (OEMI / NCA-44). OEMI is the office responsible for NCA’s outreach, public information, press material, and related communications products.
OEMI is led by an Executive Director (recently listed as Daniel “Danny” Devine in OEMI-facing materials), with a Director of Communications overseeing comms. Public Affairs Specialists report through this communications chain up to OEMI leadership, and OEMI reports to NCA senior leadership (Deputy/Principal Deputy Under Secretaries) and ultimately the Under Secretary for Memorial Affairs.
For media/press or public-facing inquiries, you can contact Taylor directly or route through the NCA Public Affairs Office (202-632-8035); OEMI also publishes a community relations inbox (VANCACOMREL@va.gov) used for outreach initiatives.
I found the following publicly listed contact for Daniel “Danny” Devine in his role as Executive Director, Office of Engagement & Memorial Innovations (NCA):
Email: Daniel.Devine@va.gov
Community Relations Inbox (for his office): VANCACOMREL@va.gov